Return & Refund

Last updated: June 1, 2026

1. Return Eligibility

We accept return requests within 30 days of the delivery date.

To be eligible for a return, items must:

• Be unused and in original condition.
• Include original packaging whenever possible.
• Not show signs of wear, damage, or alteration caused by the customer.
• Be accompanied by proof of purchase or order confirmation.

2. Non-Returnable Items

Due to hygiene and safety reasons, certain products may not be eligible for return, including:

• Used nail products.
• Opened or partially used nail accessories.
• Custom-made or personalized items.
• Gift cards.
• Final sale or clearance items marked as non-returnable.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

• Your order number.
• A description of the issue.
• Clear photos showing the product and packaging.

After review, we may offer a replacement, store credit, or full refund depending on the situation.

4. How to Request a Return

To start a return request, please contact our customer support team with your order information.

Email: support@tammynguyennailart.com

Please do not return products without receiving return instructions from our team.

5. Return Shipping

Customers are generally responsible for return shipping costs unless:

• The item arrived damaged.
• The item was defective.
• The wrong item was shipped.

Shipping charges paid during checkout are generally non-refundable unless required by applicable law.

6. Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If approved, the refund will be issued to the original payment method used for the purchase.

Refund processing times may vary depending on your payment provider, but most refunds are completed within 5–10 business days.

7. Late or Missing Refunds

If you have not received your refund after the expected processing period:

• Check your bank account again.
• Contact your credit card company.
• Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us for assistance.

8. Exchanges

We only replace items if they are defective, damaged, or incorrect. Exchange requests are subject to product availability.

9. Order Cancellation

Orders may be canceled before they are processed or shipped.

Once an order has been shipped, it can no longer be canceled and must follow the return process described above.

10. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Tammy Nguyen Nail Art
Website: tammynguyennailart.com
Email: support@tammynguyennailart.com